Las Vegas Strip casinos are adding facial recognition technology into their operations.

Alec Massey, Director of PwC’s Connected Solutions, works with hospitality companies to integrate facial recognition technology as a means of data intelligence. He told Las Vegas Review-Journal that table game manufacturers are trying to integrate it into machines to provide casinos with more data on their guests.

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One major casino operator on Las Vegas Boulevard has already implemented the technology though Massey didn’t divulge the name of the property.

“Forward-thinking suppliers are integrating biometrics into their casino products, greatly increasing the available data on table play,” Massey said. “Several companies are doing this now.”

With facial recognition technology, Strip casinos could use it to identify people who are security risks like criminals, matching their facial features with an existing database of photographs.

Massey also said hotel and resorts may use it in the future as a means of multi-factor authentication. For instance, guests could see it used for accessing their hotel room or those making deliveries might have to use it to gain access to the back-of-house operations.

It looks like facial recognition technology isn’t the only thing that Strip casinos are trying to add to their systems in the future.

Justin Moore, Assistant General Manager at Rivers Casino and Resort in New York, told Las Vegas Review-Journal that he predicts chatbots, or artificial intelligence, could be the next thing to enter casinos. King casino bonus no deposit bonus 2018.

Rideau Carleton Raceway's slot machines are now equipped with facial recognition technology, as part of a bid to help addicts bar themselves from gaming facilities.

The Ontario Lottery and Gaming Corporation installed the technology at the complex two weeks ago, as they have also done at about two-thirds of the slots and casinos across the province.

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The technology relies on a method of 'self-exclusion,' whereby compulsive gamblers volunteer in advance to have their photos banked in the system's database, in case they ever get the urge to try their luck at a casino again.

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If that person returns in the future and the facial-recognition software detects them, security will be dispatched to ask the gambler to leave.

15,000 gamblers signed up

Already, about 15,000 gamblers across Ontario have signed up to restrict themselves from playing at slots or casinos, according to the OLG. Roughly 100 had signed up at Rideau Carleton Raceway to restrict their gambling before the introduction of the new software.

While video cameras at the entrance will scan all customers, OLG said there is no danger of misuse of that information.

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Tony Bitonti, a spokesperson for the OLG, said the majority of those playing slots need not worry about having their photos stored anywhere.

'If you're not on the self-excluded database, your picture is automatically discarded,' Bitonti said. 'OLG is not keeping pictures for any other type of database or anything like that. Facial recognition is there to act as a deterrent to those who are on our self-included list.'

Privacy concerns

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Dallas Smith, who counsels compulsive gamblers with the Centretown Community Health Centre, said the deterrent technology has some advantages as well as drawbacks.

Privacy is one issue.

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'Who will be able to see that list?' Smith asked. 'And if someone they know works at OLG, will [the staff member] be able to go on the list and know [the client] has a problem with gambling?'

Even so, Smith agreed the facial-recognition system was a 'more fool-proof' gambling deterrent for those who are serious about keeping themselves in check.

Bitonti said the software should catch more people who shouldn't be in casinos, and added that the OLG worked with Ontario's privacy commissioner to address privacy concerns before rolling out the new system.